The Fifth Envelope

Support

What can we help with?

  1. Before you buy

    Questions about choosing a mystery, player counts, timing or how the games work.

    Read the FAQ

  2. Purchase & game access

    Help with accessing your purchased game or locating the materials connected to your order.

  3. Printing & preparation

    Questions about preparing your files, printing materials or getting ready for your mystery night.

Need a hand?

Tell us what happened.

If you still need help, send us a message and we'll do our best to point you in the right direction. If your message is about a purchase, please include the mystery title and your Etsy order number so we can help you more quickly.

Email Support

Please do not send payment card details or passwords by email.

There's always more to the story.

And when something gets in the way of yours, we're here to help.