This page explains how The Fifth Envelope handles information when you visit the website, purchase through Etsy, join the mailing list, contact support or choose to allow analytics.
Last updated 6 September 2026.
Introduction
The Fifth Envelope is a trading brand of Hakina Ltd. This policy explains how we handle personal information in connection with thefifthenvelope.com, customer support, the mailing list, digital game access, and purchases made through Etsy.
We process only the information needed to run the website, fulfil and support purchases, send emails if you join the mailing list, respond to support requests, keep appropriate business records, and — if you choose — understand how the public site is used.
This policy is written for the current website and live shop arrangements. It is not legal advice, and it does not make claims about laws or certifications that are not stated here.
Depending on how you use The Fifth Envelope, this may include:
information you voluntarily supply when contacting customer support
the email address you voluntarily provide if you join the mailing list
name, contact information, order details and related information associated with an Etsy purchase
information you voluntarily provide through Etsy Messages
basic technical information associated with website requests, such as the pages requested and standard server logs used to operate and protect the site
website usage information, if you consent to Google Analytics
information necessary to provide website access to purchased digital game materials
We do not ask you to create a marketing account on this website, and we do not collect payment-card details through this website.
Purchases through Etsy
When you purchase The Fifth Envelope products through Etsy, Etsy may provide Hakina Ltd / The Fifth Envelope with information necessary to process and support the order.
This may include your name, contact information, order details, Etsy account information, and information you voluntarily provide through Etsy Messages.
We do not receive payment-card details from Etsy.
How Etsy customer information is used
Information received in connection with an Etsy purchase may be used where necessary to:
provide and support the purchase
respond to questions and customer-support requests
resolve problems, disputes or other order-related issues
maintain appropriate business, accounting and tax records
comply with legal or regulatory obligations
protect legitimate business interests, including preventing fraud or misuse of products or services
Depending on the purpose, information may be processed where necessary to perform a contract, to comply with a legal obligation, or for legitimate business interests.
Sharing information
Personal information is shared only where reasonably necessary to operate and support the business, or where required by law.
This may include Etsy, service providers involved in hosting or delivering digital products, accounting or professional advisers, and relevant authorities where legally required.
Etsy processes customer information independently under Etsy’s own privacy policies.
Cookies and local storage
Essential: the site uses necessary technology so core functions can work. This includes remembering your cookie preference, and remembering secure customer game-library access for a limited time after a valid access code is entered. These are needed for the website and purchased materials to work as intended.
Analytics: Google Analytics is optional. It is only loaded after you choose to accept analytics cookies. Declining analytics does not prevent you from using the website, joining the mailing list, contacting support, or accessing purchased game materials.
Google Analytics
If you accept analytics cookies, we use Google Analytics to understand general website use, such as which pages are visited and how people move through the public site.
Google acts as a third-party service provider. Information collected by Google Analytics is not treated as anonymous, and Google may process data about your use of the website in line with its own policies.
You can reject Analytics through the cookie controls on this website. If you previously accepted Analytics, you can change that choice at any time using Cookie Settings.
Customer support
If you contact support@thefifthenvelope.com, we process the information you choose to send so we can respond and provide support. Please do not include payment card details or passwords in your message.
Digital game access
Some purchases may include access to digital materials through thefifthenvelope.com. Customers may use an access code included with a purchase to open a private game library and download those materials.
After a valid code is entered, the site uses a time-limited session so that access can continue while you are using the library. This is an essential function of the website.
Information associated with website access is handled under this Privacy Policy.
Mailing list
Purchasing from The Fifth Envelope on Etsy does not automatically subscribe you to The Fifth Envelope marketing emails. Information received through an Etsy purchase is not used to add customers to the Kit mailing list.
If you separately subscribe through thefifthenvelope.com, that subscription is voluntary. You can volunteer your email address through the signup form on this website. Joining is optional.
We use Kit to manage newsletter subscriptions and send marketing emails about new mysteries, early reveals and occasional notes from The Fifth Envelope.
You can unsubscribe using the links provided in those emails.
We do not add people to the mailing list automatically from Etsy purchases, game access, or customer support messages.
Third-party services
The following services are relevant to the current live website and shop arrangements:
Google Analytics — used only after you accept analytics cookies
Kit — used to manage newsletter subscriptions and send marketing emails if you join the mailing list
Vercel — website hosting and infrastructure
Backblaze — private digital file storage and delivery
Cloudinary — media and audio delivery used within game materials where applicable
Etsy — marketplace purchases, order information, customer communication and order support
Purchases are completed through Etsy. We do not collect payment-card details through this website.
Data retention
Personal information is retained only for as long as reasonably necessary for the purpose it was collected, including customer support, appropriate business records, accounting, tax, and legal or regulatory requirements, and for as long as needed to operate, secure and support the website.
Your rights
Depending on your location and applicable law, you may have rights in relation to your personal information, including the right to request access, correction, deletion, restriction or to object to certain processing.
If you are in the United Kingdom, you may also have the right to raise a concern with the Information Commissioner’s Office (ICO).
Choices
You can accept or reject optional Analytics cookies, change that preference at any time using Cookie Settings, join or leave the mailing list, and email us with privacy questions.
Changes to this policy
We may update this page when the website’s functionality, shop arrangements or the services we use change. When we do, we will revise the Last updated date above.